Amending / Cancelling / Reinstating a Claim
All Learners wishing to withdraw from their chosen learning activity or amend course dates should contact their Single Service Representatives following the guidance in the table below.
Learners are reminded that re-instatement of an ELC instalment is only permitted for those who have to withdraw from a course of study because of operational or compassionate circumstances. Further details can be found in JSP 822 under the downloads section of the website.
Individuals who withdraw from a course through lack of commitment will not be considered for reinstatement of an ELC instalment. This also applies if they withdraw because the course did not meet their expectations.
Scheme members who request a reinstatement under such circumstances risk forfeiting their ELC instalment and membership eligibility of the ELC scheme. If ELCAS has already generated a payment file for the learning activity then the Learner should follow the Single Service reinstatement procedure NOT the cancellation procedure. Outlines of these procedures along with the necessary forms are available through the links from this page.
Learners wishing to amend their claim details should follow the guidance below:
Scheme members who request a reinstatement under such circumstances risk forfeiting their ELC instalment and membership eligibility of the ELC scheme. If ELCAS has already generated a payment file for the learning activity then the Learner should follow the Single Service reinstatement procedure NOT the cancellation procedure. Outlines of these procedures along with the necessary forms are available through the links from this page.
| Change of Details | Process to Follow |
|---|
Change of course start date (up to three months) Due to the ongoing COVID-19 situation, until further notice, course start dates can be moved more than three months into the future via the amendment process | Amendment |
| Change of course start date (greater than three months) | Cancellation/Reinstatement |
| Change of course end date | Single Service Representatives to agree ELCAS do not need to be informed. |
| Change of course costs (total, ELC grant or contributions value) | Amendment |
| Change of course costs from lower tier to higher tier (claim form signed prior to claimant becoming eligible at higher tier rate) | Cancellation |
| Addition or Deletion of a module from an overall course (only to be permitted where resultant course still fulfils eligibility criteria) | Amendment |
| Change of course | Cancellation / Reinstatement |
| Change of Provider | Cancellation / Reinstatement |
| Change of course code | Amendment |
Single Service Representatives (SSR) Contact Details
ELC Manager Mailpoint 3.3
Leach Building, Whale Island
HMS Excellent
Portsmouth
PO2 8BY
For All PF FE/HE claims/queries : Amanda Rayner: amanda.rayner893@mod.gov.uk
For ELC claims/queries:
If having left from the Portsmouth area Amanda Rayner: amanda.rayner893@mod.gov.uk
or Stephen Gowling: stephen.gowling100@mod.gov.uk
If having left from the West of England Alf Ramsay: alastair.ramsay994@ mod.gov.uk
If having left from the North of England Garth Atkinson: garth.atkinson917@mod.gov.uk
If having left the Royal Marines Scott Jamieson: scott.jamieson948@mod.gov.uk
Learning Credit Scheme (LCS) Manager
Education Branch
Zone 4, Floor 2
Army Personnel Services Group, Home Command
Ramillies Building
Monxton Road, Andover
SP11 8HJ
Due to the COVID-19 situation our service is distributed, please allow extra time for processing
Tel: 07977229294
9:30-12:30 Monday, Wednesday and Friday ONLY
Lianne McLane - Army-ELC-Veterans@mod.gov.uk Tel: 07976301394 9:30-12:30 Monday and Wednesday ONLY
Learning Credits Administrator
Accreditation and Education Wing
RAF Central Training School
HQ 22 Gp
Room 221B
Trenchard Hall
RAF College Cranwell
NG34 8HB
email: Michael.Quainton100@mod.gov.uk
Personnel should only contact their Single Service Representative (SSR) if they have been unable to find the answer to their query on the website and the FAQs page.