Amending / Cancelling / Reinstating a Claim

All Learners wishing to withdraw from their chosen learning activity should contact their Single Service Representatives.  Learners are reminded that re-instatement of an ELC instalment is only permitted for those who have to withdraw from a course of study because of operational or compassionate circumstances. Further details can be found in JSP 822 under the downloads section of the website.

Individuals who withdraw from a course through lack of commitment will not be considered for reinstatement of an ELC instalment. This also applies if they withdraw because the course did not meet their expectations.

Scheme members who request a reinstatement under such circumstances risk forfeiting their ELC instalment and membership eligibility of the ELC scheme. If ELCAS has already generated a payment file for the learning activity then the Learner should follow the Single Service reinstatement procedure NOT the cancellation procedure. Outlines of these procedures along with the necessary forms are available through the links from this page. 

Learners wishing to amend their claim details should follow the guidance below:

Scheme members who request a reinstatement under such circumstances risk forfeiting their ELC instalment and membership eligibility of the ELC scheme. If ELCAS has already generated a payment file for the learning activity then the Learner should follow the Single Service reinstatement procedure NOT the cancellation procedure. Outlines of these procedures along with the necessary forms are available through the links from this page.

Change of Details  Process to Follow
Change of course start date (up to three months) Amendment
Change of course start date (greater than three months) Cancellation/Reinstatement
Change of course end date Single Service Representatives to agreeELCAS do not need to be informed.
Change of course costs (total, ELC grant or contributions value) Amendment
Change of course costs from lower tier to higher tier (claim form signed prior to claimant becoming eligible at higher tier rate) Cancellation
Addition or Deletion of a module from an overall course (only to be permitted where resultant course still fulfils eligibility criteria) Amendment
Change of course Cancellation / Reinstatement
Change of Provider Cancellation / Reinstatement
Change of course code Amendment

Single Service Representatives (SSR) Contact Details

ELC Manager
Mailpoint 3.3
Leach Building, Whale Island
HMS Excellent
Portsmouth
PO2 8BY
Tel: 02392 625954
Email: NAVYTRGHQ-EL3RRESETSO3C@mod.uk

Learning Credit Scheme (LCS) Manager
Education Branch
Zone 4, Floor 2
Army Personnel Services Group, Home Command
Ramillies Building
Monxton Road, Andover
SP11 8HJ
Tel: 01264 381580
Email: elc@detsa.co.uk
 The Army ELC helpline is open Monday, Wednesday and Friday from 0930-1230, excluding bank holidays. 

Learning Credits Administrator
Accreditation and Education Wing
RAF Central Training School
HQ 22 TrgGp
Room 221B
Trenchard Hall
RAF College Cranwell
NG34 8HB
Tel: 01400 268 183
Email: 22TrgGp-CTS-AandEWg-LCA@mod.uk
 

Personnel should only contact their Single Service Representative (SSR) if they have been unable to find the answer to their query on the website and the FAQs page. 

Our location:
ELCAS
Basepoint Business Centres
Tewkesbury Business Park
Oakfield Close
Tewkesbury
Gloucestershire
GL20 8SD

Contact us:
T. 0845 3005179 (UK)
T. 0044 191 442 8196 (Overseas)
Call 09:00 – 17:00 Mon to Fri
(exc. bank holidays)

E. elcas@uk.g4s.com

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