Frequently asked Questions
Q. I have had a break in service and am registered with ELCAS. Which form do I need to complete?
A. You are required to complete the Interrupted Service Supplementary Form, this can be found in the downloads section of the website. You are required to enter all periods of eligible service and then this form must be signed by your Educational Officer if serving or your Single Service Representative if you are no longer in service.
Q. Who signs my Enhanced Learning Credits claim form when I have left the Services?
A. As a service leaver part five of your claim form must be completed by the Single Service Representative, you can find their contact details and address on theService Leaver-Claiming ELC page of the website.
Q. How do I know which tier I am eligible to claim?
A. For the lower tier of funding you are required to have completed a minimum of four years eligible service prior to 1st April 2017 or not less than six years eligible service if you enlisted on or after the 1st April 2013. Therefore you were required to still be serving as of 01/04/2004 to claim at this tier. For higher tier claims you are required to complete a minimum of eight years eligible service.
Q. What is the lower or higher tier?
A. On the lower tier of funding you are entitled to claim 80% of the cost of a Level three or above course up to the maximum of £1000.00. For the higher tier this is up to £2000.00 per ELC claim.
Q. How many claims in total can I make?
A. You are entitled to make a maximum of three ELC claims in total, but only one ELC claim per financial year.
Q. When does the financial year run from?
A. The financial year runs from 1 April - 31 March, with regards to claiming it depends on your course start date with regards to which year of funding your claim comes out of. E.g. If the course start date was 31/03/2009 this claim would come out of financial year 08/09 which means after 01/04/2009 you would be able to claim again for a course starting in financial year 09/10.
Q. I have been unable to proceed with my course. How do I cancel my claim?
A. You must refer to your Education Officer to explain the reasons for withdrawal and check with ELCAS whether MOD have made a payment to the provider. If the MOD have not yet paid any money to the provider you can apply to cancel the claim. You must first obtain written confirmation from the provider that they do not intend to invoice for the amount due from the MOD. Please click here to obtain the cancellation form which should be completed and sent to your education officer for approval. If the provider has already submitted an invoice to the MOD you can apply for reinstatement. Please click here to obtain the reinstatement form which should be completed and sent to your education officer. The MOD will consider fully your reasons for withdrawal before deciding whether to reinstate your claim.
Q. How can I find out if my course is Level three or above?
A. You can check with the provider who should be able to advise you and provide proof of the Level of the course.
Q. Can I claim for a course which I have already paid for?
A. No, under the scheme rules retrospective claims are not permitted.
Q. I’ve left the services by when must I submit my final claim?
A. Your final claim must be submitted before the 10th anniversary of your last day of service if you left before 1st April 2011. If you left betwen 1st April 2011 and 31st March 2016 (both dates inclusive), they will expire on 31st March 2021. If you left as of 1st April 2016 or later, they expire on the 5th anniversary of your last day of service. The course MUST start before this date.
Q. I have received a Claim Authorisation Note (CAN) but my course details have changed. How do I get a new CAN.
A. You should check the section ‘Amending/Cancelling/Reinstating’ a claim. If your claim can be amended you must refer to your MOD authorising party ie. Education Officer if you are still in service or Single Service Representative if you are a Service Leaver.
Q. How do I find a learning provider?
A. You can check the list of providers by clicking on ‘Searching for a Learning Provider’ on the Serving Personnel or Service Leaver pages of the website.
Q.The learning provider I want to use isn’t registered. Can I still put in a claim?
A. Under the rules of the ELC scheme you may only use a provider who have been approved by the MOD and appear on the approved provider list. In the first instance you should check the list carefully using the search options available. If you are unable to find a suitable provider on the current list you may ask a new provider to apply however they must follow the full application process and must meet all of the ELC scheme criteria in order to gain approval. You should note that the application process can take up to four months and you would not be able to submit a claim until the provider has gained a positive decision from the MOD.