Useful Contacts and Links

Who should I contact?

*Claimants no longer in Service should refer to their Single Service Representative (details below) in place of an Education Officer/Centre.

Nature of Query	Contact*
Has my registration or claim been received/processed?	ELCAS
Am I registered (individual enquiries)?	ELCAS
Is my learning provider approved?	ELCAS (refer to website in first instance)
How do I register?	Education Centre
How do I claim?	Education Centre
How does the ELC Scheme work?	Education Centre
Do I have sufficient eligible Service to claim for ELC or PF FE/HE funding?	Education Centre
Is my chosen activity eligible for ELC funding?	Education Centre

All questions or issues with regard to the ELC Schme policy or procedures should be presented to your Education Officer/Centre.

At each stage of the process you should contact your Education Staff to discuss your eligibility and the suitability of your chosen learning activity. Guidance is also provided in the Joint Service Publications (JSP) 898 Part 4, Chapter 3 - The Enhanced Learning Credit Scheme: The Sponsorship of Service Personnel for Personal Development.

ELCAS contact details

ELCAS
Security House
Alexandra Way
Ashchurch
Tewkesbury
Gloucestershire
GL20 8NB

elcas@uk.g4s.com

From the UK: 0845 3005179

From Overseas: 0044 1684 86 4157

Prior to submitting a second or third claim you are required to complete an evaluation form for your previous claim. Please click here to access your online evaluation form.

If you would like to provide additional feedback on the service you received from ELCAS, your MOD Education Centre or the Learning Provider you may complete the Enhanced Learning Credits Feedback Form. (The feedback form should not be confused with the evaluation form and does not complete a previous claim).

Useful sites for checking that a learning activity is at Level 3 on the Qualifications and Credit Framework: http://www.qcda.gov.uk/

You may also refer to:

The National Academic Recognition Centre for the United Kingdom (UK NARIC)

Universities and Colleges Admissions Service (UCAS) Directory.

Single Service Representatives

Personnel should only contact their Single Service Representative (SSR) if they have been unable to find the answer to their query on the website and the FAQs page. Remaining queries for RAF and RN may be passed to the SSR by telephone or email . For Army personnel queries should be emailed to DETS (A) at the email address below. Army personnel should NOT contact the RAF or RN Single Service Representative.

ELC Manager NTE(ER2) Floor 3
Mailpoint 3.3
Leach Building
Whale Island
HMS Excellent
Portsmouth
                  PO2 8BY
                  Telephone: 02392 625954
                  Email:mailto: FLEET-FOST-TAEL3RRESETSO3C@mod.uk

Those personnel still serving in the Royal Navy are not to use this point of contact but are to consult the staff in their local RN Education Centre.

ELC Manager
DETS (A)
Zone 4, Floor 2
Ramillies Building
HQLF
Monxton Road
                          Andover
                          SP11 8HT
                          Tel: 01264 381580 or 01264 381565 (lines open after 2pm)
                          Email: elc@detsa.co.uk


Those personnel still serving in the Army are not to use this point of contact but are to use the Individual Education and Resettlement Officers located in Army Education Centres.

SO3 Accreditation
22 Trg Gp
Room 227, Trenchard Hall
RAF Cranwell
                         Sleaford, Lincs, NG34 8H
                         Tel: 01400 268183
                         Email: 22TrgGp-LrngCreditsAdmin@mod.uk

Those personnel still serving in the Royal Air Force are not to use this point of contact but are to consult the staff in their local RAF Education Centre.